- Gary DeSanzo
- Day Apollo VW/Subaru
- Tim Beggy
- 310 Entertainment
- Frank Murgia
- Creative Director
- Talent Network, Inc/tni media
How Reactback can help You
Reactback by Pacer is a simple, yet effective program that will help your dealership obtain valuable feedback from your customers.
With Reactback your customers recieve simple,
5 question surveys via email that are designed to illicit information that will help you improve their experience at your dealership. This information helps you engage with your customers and allows you to react to the things they believe will make your dealership better.
- Do you recieve incentives for higher CSI scores?
- Take a proactive approach to customer service
- Solve problems before customers receive their manufacturer survey
- Reactback Dashboard allows you to track team performance
- Track feedback in real time
- Receive instant email notifications when problems arise
Your dealership recieves a secure login to the Reactback dashboard that allows you to monitor the results of each and every survey. The dashboard not only shows you every survey, it also keeps an individual satisfaction score for each salesman and service writer, as well as a total dealership score.
Armed with this information you will be able to react swiftly to any potential problems before they reach the manufacturer level.
Call us today at 1.800.515.3950 and ask for Jason Bumblis to learn more about integrating Reactback into your delearship CSI strategy
